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Privacy

PRIVACY PROTECTION:

LMK international d.o.o. (hereinafter referred to as: Company) is obligated to protect users’ personal data by collecting only the necessary, basic user data required for the fulfilment of legal regulations or contractual obligations.
Users can select how their data is used, and the data is available only to employees necessary to perform the work. All company employees must abide by the privacy protection principles.
In its operations, the company implements personal data protection measures in accordance with the General Data Protection Regulation (GDPR), legal and regulatory obligations.
Processing manager: LMK international d.o.o., Hribarov prilaz 3, 10000 Zagreb

The company has appointed a Personal Data Protection Officer.

You may contact the Personal Data Protection Officer regarding all questions concerning the processing of your personal data and the exercise of the rights provided by the General Data Protection Regulation as follows:

- in writing to the address: LMK international d.o.o., Hribarov prilaz 3, 10000 Zagreb, for the Data Protection Officer
- by e-mail to the address: pride@pride.hr

We are fully committed to ensuring continual and effective establishment of this policy, and we expect the same from our employees and business partners. This policy determines the expected behaviour of the Company, its permanent, temporary and occasional employees as well as business partners and third parties in relation to the collection, use, storage, transfer, disclosure or destruction of personal data processed in the Company's business processes.

The privacy policy applies to all personal user data that we collect and process, directly or through our partners.
Personal data is any data relating to a physical person whose identity has been established or can be directly or indirectly established.
Data processing is any action performed on personal data, such as the collection, storage, use, insight and transfer of personal data.

THE DATA WE COLLECT
Personal data: name and surname, address, contact number, e-mail address, date of birth, gender
Sales information: purchase information, including customer user identity, complaints, shipping, support, and service information, including complaints and requests.

PURPOSE OF DATA COLLECTION
Product sales - to process customer requests. The Company shall collect personal information, sales information, as well as customer history information and notification of issues related to your product. The provision of personal data for the purpose of fulfilling the concluded contract is a contractual obligation and if you do not provide it, it may affect the proper execution of the contract or even disable it.

Customer support and marketing - for answering inquiries and giving news and offers.
The Company collects personal information and may use it to provide customers with support, answers to inquiries and complaints, and to assess which news and offers you are most likely to be interested in and to contact you regarding those offers in accordance with your interests and previously given consent.

TRANSFER TO THIRD PARTIES
Personal data may be transferred to third parties only if there is a legal basis for the transfer.
Your personal data may be transferred to the following entities:

1.) For the implementation of the contract for the delivery of goods, we shall share the data with the distribution service providers with whom we cooperate and have concluded contracts. The distribution service provider may, upon delivery of the goods, request the user's personal document for inspection and / or record certain data from the document. If the user is not willing to submit such information necessary for the delivery of the package, that is, proof of the customer, the goods shall not be executed or delivered.

2.) State institutions that request data for inspection due to some third processing of the same or the need to exercise the rights of the Company due to non-compliance with the service contract.

3.) Mailchimp, a company professionally engaged in the automated sending of advertising messages

HOW LONG WE KEEP YOUR DATA
We store and process personal data only for as long as it is necessary for the execution of a certain legitimate purpose, unless the applicable regulations provide for a longer period of storage for a particular purpose, and at least for the duration of the contract between the user and the Company.

If you provide consent for marketing, we keep the data until the consent is withdrawn, and in case you ask us to delete it, we shall immediately delete it.
Personal data that is no longer needed is either irreversibly anonymized or destroyed in a secure manner.

COLLECTION AND USE OF INFORMATION
The company values and protects your privacy. In the process of realization of the requested service and provision of information and information related to your purchase or other service, we use only the information that you voluntarily give us. We shall not sell, present or disclose this information to any third party in a manner not set forth in this statement.

REGISTRATION
In order to execute an order process or send an inquiry on the website www.pride.hr (herein referred to as the Company's website), the user pre-registers by filling out the registration questionnaire. During registration, the user is asked for contact information (name and surname, e-mail address, residential address, contact number). This information is used to contact the user when answering questions asked on our website and to ensure the privacy of users when controlling the status of purchases and entering or changing data. The user can send an inquiry without data but must provide a correct email address.

ORDERING PROCESS
When ordering or reserving goods on this site, we ask for users' personal data, that is, customers’ data (such as name, address, contact phone number, etc.). This data is used exclusively for the realization of the service. The company does not process payments through its website.

LOG FILE
User IP addresses are used exclusively for trend analysis, tracking user movements and collecting broader demographic data. IP addresses are not linked to any personal data that can be used to identify an individual user, all in accordance with the principles of pseudonymization and anonymization.

AVAILABILITY OF INFORMATION
The demographics collected are available to our partners and advertisers. This is not related to any personal data that can be used to identify an individual. In order to provide special services, we may partner with a third party. A third party is given names or other contact information necessary to provide the mentioned services only when a user signs up for these services. A third party is not allowed to use personal data except for the purpose of providing the mentioned services. We have concluded personal data protection agreements with third parties for this purpose.

LINKS
This website contains links to other websites. The company cannot be responsible for abiding by the privacy rules on other internet sites nor shall it be held liable for that. Users are required to read the privacy statements of each website that collects personal information. This Privacy Statement applies solely to information collected on the Company's website.

NEWSLETTER
In case a user wants to receive the newsletter, he/she shall only be asked for a valid e-mail address to which the newsletter is to be sent, and such user shall give his/her consent so that we can process his/her personal data exclusively for the purpose of sending the newsletter. The user has the option to unsubscribe from each newsletter received or can do so by email at pride@pride.hr.

The Company sends promotional materials through digital communication channels to individuals with whom it has, at some point, established some form of cooperation (customers, subscribers or users of the Company's website) and who have given us consent for such form of communication. Users of the Company's services have the right to disable the service of receiving promotional materials at any time, and the Company shall provide tools to enforce the right to delete them from the notification database. The legal basis for data processing for these purposes is the legitimate interest of the Company.
Contact information, such as name and email address, is necessary in case you want to use the services of receiving promotional materials by the Company. Promotional materials include information about services and special offers and newsletters.
The possibility of general exclusion is not available for some forms of non-marketing communication, for example, for communication relating to product handovers, sales transactions, statements of compliance with legal obligations (when permitted by law).

The Company may use the technical services of external business partners for the delivery of the Newsletter. In this case, we shall provide them only with the e-mail address you have provided to receive the Newsletter. We also ensure that the selected business partner uses it only for the delivery of our Newsletters during the period while you are subscribed to it, and may not use it for other purposes. Except in the specified case and under the specified conditions, the Company shall not share the contact information you have provided for subscribing to the Newsletter with third parties.


SECURITY
This website applies all technical and organizational measures to protect user data. Entering confidential data through this website is protected online and offline. If confidential information (such as personal information) is required from users in our registration form, that information is encrypted and protected by a security protocol (SSL). In addition to using SSL encryption to protect user data on the Internet, we do everything in our power to protect the same data off-line. Access to all information about our users, not just the confidential information mentioned above, is limited. Only employees who need to access a particular service have access to confidential information.

For all additional questions about security on our website, you can send an e-mail to: pride@pride.hr. Also, the user can, unconditionally and at any time, withdraw his/her previously provided consent.

PERSONAL DATA CORRECTIONS / UPDATES
If a user's personal data changes or if a user no longer wants our service, he/she may correct, update or remove his/her personal data that we have. This can usually be done on the user’s profile page or by sending an e-mail to: pride@pride.hr

COMPANY WEBSITE
Access to the Company's website is possible with or without registration. When registering a physical person on the Company's website, we ask for certain personal data such as name and surname, email address, residential address, telephone number and date of birth in order to provide various benefits. When ordering on the Company's website without registration, we collect the data necessary for the delivery of the purchased goods and the specified data is stored for the purpose of fulfilling the contract.

A user on our website can choose whether he/she wants to receive promotional messages or not by clicking on the checkbox, regardless of whether he/she has registered on the page or not.
Providing personal information is a decision of the user who may or may not use the benefits of our company. If a user chooses not to provide the data required for a particular activity, it shall not be implemented.
The data provided by a user during registration is stored on the server of the Company's website and in the business program that can be accessed by the employees of that department along with the codes for accessing the business program.
You can deactivate your registration at any time by selecting the deactivation field.
In this case, the data shall be stored in the web store system as long as there is a need to perform a legitimate purpose, and at least for the duration of the contract between the user and the Company.

WHERE PERSONAL DATA IS STORED
All data is stored on several media:
- Data for promotional purposes: within the Company's website and the leased part within the Mailchimp page (user's e-mail address)
- Data on the user as a customer: - on the website of the Company located on the leased part of the company that provides space on the web named NET Media Sistemi d.o.o.
- in the business program of the Company

ACCESS TO DATA AND AMENDMENTS
At any time, the user may access his/her data stored on the website where it can be revised, amended and deleted. All changes made to the website shall be registered within the business program within 24 hours.
A customer, that is, a user, can, at any time, receive information about what data the Company has stored by sending an inquiry to the email address at pride@pride.hr or by checking his/her user profile.
We can provide feedback to your inquiry only if the inquiry is sent from an active e-mail address registered on our website or business system with the correct information within the e-mail (name and surname, telephone number of the user requesting the information) to protect you from the possibility of exposing your personal data to a third party.

RIGHT TO DELETE USER'S PERSONAL DATA
The user has the right to request a deletion of his/her personal data at any time. He/she can do this on his/her user profile or by sending a request to the e-mail address at pride@pride.hr and the data shall be deleted without delay unless there is a legal obligation to keep the data, legitimate interest and basis for the realization of your legal rights.

RIGHT TO COMPLAIN
If, despite all the measures taken to protect personal data, you believe that you have grounds for a complaint, please contact the email address at pride@pride.hr. In addition to applying to us, you can also submit an application to the Personal Data Protection Agency.

SECURITY MEASURES FOR PROTECTION OF PERSONAL DATA
The collected data is electronically protected by an SSL certificate that encrypts the data and thus ensures that the communication between the user's computer and the Company takes place through a secure protocol without the possibility of a third party accessing the data.

The Company may change the privacy statement at any time by posting an amended privacy text on the Company's website. We hereby invite users to periodically review the above statement which shall indicate new changes, if any, have occurred during the previous period. If the user does not agree with this privacy statement, we instruct the user to leave the website and discontinue accessing and using it. The amendment to the privacy statement takes effect immediately upon publication on the Company's website. Continued use of the site by the user after changes are implemented implies that the user confirms and accepts the amended privacy statement.


COOKIE MANAGEMENT RULES
A cookie is information that a website stores on a visitor's computer or mobile device. The cookie allows the website to remember the actions of the visitor from his/her visits. Most browsers allow the use of cookies, but the user can delete cookies at any time or set a cookie in the browser.

The most common reasons for using cookies are user identification, remembering user preferences, helping to enter or view content that has already been entered in previous visits, collecting data for analysis and promotional campaigns.

When you use cookies, certain data is collected automatically from your computer when you visit our site. This information may include your IP address, access date and time, information about the type of computer, operating system, browser you are using, program versions, and language settings for your computer. By accessing the website itself, you will see a notification about the use of cookies that collect this information, and by clicking on the "I agree" field, you consent to the collection of this information. If you do not give consent on the site, this information shall not be collected, stored and processed.

Cookies can be Session cookies - they are stored on your computer and are deleted immediately after closing the browser, and allow the site to collect temporary data such as a shopping cart or comments
Persistent cookies - remain in the computer even after you close the browser or shut down the computer, but usually have an expiration date. The Company's website uses cookies of this type to facilitate access to users visible in situations when the user returns to the site and is immediately logged in to the same meaning that the username and password have been stored.

First-party cookies that come from the website you have visited can be temporary or permanent. Such cookies allow the website to store the data used when the user visits the website again. Third-party cookies are cookies that come from external services that store limited cookies to the user (these services are Facebook, Instagram, Google Analytics, AdWords, etc.)

These cookies have been set by the Company and assist with interpretation of user behaviour and for marketing purposes.
Options available to you:
You can specify which cookies you want to accept and which to reject in the browser settings. The location for editing the settings depends on the type of browser and can be found in the instructions for each individual browser. If you decide that you do not want to accept cookies from the Company's website, there is a possibility that you shall not be able to use certain functionalities of the website.